Citizens Community Federal’s online banking is safe, secure and easy to use and best of all, it’s free.

Enrolling is Easy
Simply go to our Website and click “New User" or either call or stop by the Citizens Community Federal Branch nearest you. We’d be delighted to help.

Transfer Funds
Create one-time transfers or recurring transfers with just a few clicks.

Research and View Checks
Easily search by check number, amount, date, or transaction type. You can even view images of your checks.

e-Statements
e-Statements are available for the following accounts: Checking, Saving and certain Loan accounts. If you choose to enroll, you will access your electronic monthly bank statement through Citizens Community Federal’s website and no longer receive paper statements by mail.  To begin the enrollment process please log on to online banking, mark the accounts you wish to receive an e-Statement notice for. Next, verify or change and confirm your e-mail address. Complete the enrollment process by reading the Electronic Statement Terms and Conditions, check mark the box and click the Accept button on the bottom of this page.  You will receive a monthly email alert from Citizens Community Federal when your e-Statement is ready for viewing. (This will generally occur within the first couple days of the month.)

Once enrolled, to access your statement, log into Citizens Community Federal’s online banking site, click on the account number of the statement you would like to view, click on the Documents tab, and then click on the statement period date. Only those accounts where you have enrolled in the e-Statement program will have online statements available.  All others will continue to be delivered through U.S. Mail.  If you would like more information, please contact Citizens Community Federal at 1-800-590-9920.

Download Account Information to Personal Financial Software
E-Banking Solutions lets you download your transaction information and import it into your personal financial software.

Trouble Accessing your Online Account?

• If you are Locked Out.

You may have inadvertently entered your Access ID, Password or security questions incorrectly. Make sure you are using the correct Access ID and Password, as these are case sensitive.  After three incorrect attempts, this will cause you to be locked out.

Using the Forgot Password link will unlock your online account: If you know your Access ID and your e-mail address on file with the bank is current, you can click on the “Forgot Password” link, enter your Access ID and an e-mail with your password will be sent to you.  This will unlock your account.

• If you have forgotten your password.

If you know your Access ID and your e-mail address on file with the bank is current, you can click on the “Forgot Password” link, enter your Access ID and an e-mail with your password will be sent to you.

If you continue to have issues accessing online banking, please call our Customer Service Center at 1-800-590-9920 during the hours of 8am- 6pm Monday through Friday and 9am -12pm Saturdays (CST), or stop into any Citizens Community Federal Office for assistance.

Security

For your account protection, please logoff when you have completed your Online Banking session.  Technology, accountability and ongoing communication help us to ensure that your online banking experience is safe and secure.

SPECIAL ADVISORY

Phishing Scams

There is currently widespread use of an email scam known as “Phishing”, in which identity thieves send emails to “verify” information or otherwise divulge personal data

WE NEVER SEND EMAILS REQUESTING PERSONAL INFORMATION. We will never ask you to “verify” information. We will never ask you to click on a special site link to do so. While emails of this nature may look like they are from us, and even use our logo, they are most likely a “phishing” scam. Do not answer them. If you receive an email purporting to be from us, do not hesitate to call us to confirm it.

When you bank online with us, your transaction is safeguarded by the full extent of available technology.

When you use the internet to visit us, whether it’s to review your account, or to transact other business, you are entering a secure area. Here are just a few of the safeguards we have in place to help ensure your personal security when visiting us online:

Your Password – We’ll ask you to develop a secret password that only you will know. Only then will you be able to review your personal information about your account.

Our Privacy Policies – Our entire staff is dedicated to protecting the personal privacy of you, our customer. We have stringent privacy policies in place, and have instituted bank-wide measures to ensure that they are strictly observed.

Encryption Software – “encryption software” makes it possible to scramble a message between two parties (you and your bank), and this “scrambling” protects your account information so it can’t be intercepted and read by a third party.

When you bank with us you can bank with confidence... online, on the Phone or in person!